Free metro delivery*

Discover the convenience of BF's FREE SHIPPING service to most metro cities in Australia. Easily check if your postcode qualifies by entering it on the product cart or delivery page. You'll receive details about our delivery options in your area, including any shipping costs outside the FREE SHIPPING ZONE.

At BF, we believe in equal access to quality products throughout Australia. That's why we provide FREE SHIPPING to most metro cities across the country. Just enter your postcode on the product cart or delivery page to confirm if you're eligible for our FREE SHIPPING ZONE. In case your postcode falls outside this zone, you'll be informed of the applicable shipping cost.

We acknowledge the vastness of Australia and the challenges it presents for deliveries. If we're unable to reach your location, we'll gladly offer a full refund.

At BF, we're dedicated to ensuring your shopping experience is seamless and enjoyable. Take advantage of our commitment to excellent service and enjoy free shipping to most metro cities across Australia. Start shopping with confidence, knowing your delivery needs are our priority.

Dispatched Monday to Friday, our delivery times are typically 2-3 business days depending on location, stock availability, and peak periods.

Estimated delivery times upon dispatch:

• VIC Metro: 3-5 business days
• VIC Regional: 3-9 business days
• NSW Metro: 3-8 business days
• NSW Regional: 3-10 business days
• QLD: 3-10 business days
• SA: 3-10 business days
• ACT: 3-10 business days
• WA: 5-11 business days
• TAS: 5-11 business days

Please note that these delivery times are approximate and based on our shipping partner's capacity. They are not guaranteed. The first scan event on the tracking tool will occur as follows:

• VIC, ACT, TAS, and NT: 1st or 2nd day after collection
• NSW and SA: 2nd day after collection
• QLD and WA: 3rd day after collection.

Excludes custom made products. Please contact the team for process.

Can I leave delivery notes?

Sure, we provide an option for customers to add additional delivery notes before checkout. In case you forget to add them, you can contact our dedicated customer service team to assist you. However, please note that additional delivery instructions are limited to address instructions and authority to leave. Please understand that we cannot guarantee a preferred delivery time as we do not have control over courier operations.

Please note that it is our standard practice to dispatch all items ordered at the same time if they are available and come from the same warehouse. While we aim to ensure that all items arrive at the same time, we cannot guarantee it due to special circumstances such as courier operations, product availability, lost in transit, and so on.

Please be advised that orders with multiple items (2 cartons or more) may require special handling, and we can offer a delivery option that allows the courier to deliver all your items together at the same time. However, this service will incur an additional cost, as a special arrangement needs to be made with our delivery partner before dispatch. Please note that bulk delivery is optional, and we can still process your orders as normal, but your items will be posted with multiple consignment numbers, and you can expect separate deliveries.

Please keep in mind that this is a guide, and the delivery time may vary depending on the courier's capacity, product availability, and other factors. If you have any inquiries about bulk delivery, please contact us and our friendly customer care team will be ready to assist you.

At BF, we believe in keeping you updated throughout your order process. Here's how it works:

1. After placing your order, you will receive an order confirmation via email.
2. Please allow us 1-3 business days to process and dispatch your order.
3. Once your order is out for delivery, you will get a email and an SMS with a tracking number.
4. You will also receive an email containing instructions on how to track the delivery status of your order.

To ensure you don't miss your order, we will notify you via SMS or email when your order is on its way. Additionally, you will receive a notification when your item is delivered to your doorstep.

Please note that this process does not apply to custom products, or products as designer delivery as they are handled separately by furniture movers. Learn more below.

Available on selected products only.

Unfortunately, we cannot provide a specific delivery time as it is controlled by our delivery partners. They usually provide a delivery time frame between 9am to 5pm, depending on your location. However, we recommend that you visit the courier's website to track the progress of your delivery and receive more information about the estimated delivery time.

For custom made please contact us.

Some of the standard couriers we use

hunterexpress.com.au

alliedexpress.com.au

auspost.com.au

aramex.com.au

+ more

Monday - Friday. 10am - 4pm

Your tracking will update once scanned into the courier, please note at times this may take a few days.

For peace of mind all our goods are insured.

Designs are hand made bespoke. Once ready for careful arrival to you, are moved with furniture designer specialist or direct to you. When completed, we will reach out to you to book in delivery estimation or provide a estimated time for delivery depending your location.VIC METRO CLIENTS For clients in metro VIC , if your design was completed in VIC, the manufacture site will deliver direct to you. This will be on a day run depending your location. We will provide you a estimated day, and confirm 1-2 days out.There is no tracking for BF CUSTOM items as they built for you solid items. Specialist frieght movers. Please email the team for delivery status and current eta.Depending your location will depend the time for delivery. Once your design has been handled to a third party there way we cannot cancel your order.If delivery cannot be completed we will rebook. Delivery is to ground floor only, in the event your in a apartment or stairs. Please advise the team as further resources maybe needed, which may occur additional costs.

DELIVERY OPTIONS

We make it easy for you to get your order where ever you need. Our online checkout will automatically calculate delivery charges to major cities and our team will be more than happy to provide a personalized quote if needed - just email us! Got questions? No problem, shoot them over; we're here and happy to help.

We have a range of white glove services avalible.

Contact the team hello@bedfac.com.au

Our items in the designer delivery space are carefully handled by specialist furniture movers. Due to the meticulous care taken during the handling process, live tracking is not available since they are treated as individual item jobs.

BF has teamed up with the best and most reliable delivery providers to make sure our products get straight from us to you! After picking your favorite product, choose a shipping option that makes sense for you – we'll add on the applicable fee plus update your total cost. But remember – all orders are final so double-check those selections before you confirm!

DELIVERY TIMES

While BF can't make any promises, we want to assure you that during these trying times with COVID implications and all. We'll do our best to get your package delivered in a timely fashion - even if it requires us sending minions disguised as couriers! Though please note; all deliveries are ground floor of your residence unless you contact us to upgrade delivery services.

While BF can't guarantee and cannot provide a an exact delivery date, our best pals in the couriers world work hard to get your goodies zooming directly to you. We'll do what we can estimate those timeframes according to their speedy schedules!

Delivery

Measure twice, deliver once! Please make sure your item is adequately accessible for the BF partner delivery team to ensure a smooth transaction. If you don't have 500mm of space around each package, BF can't take responsibility - refunds and returns are not available in this case. Get it right before we arrive and enjoy that sweet new purchase already! All sizing is approximately.